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Seller Agreement

This agreement governs the relationship between the Platform and every seller on it, whether a boutique or a seller under the Hijabiin name: the seller supplies its goods to the Platform, and the Platform sells them to the customer. The store owner accepts it before the store dashboard opens, and again after every material change.

1. Parties and acceptance

  • “The Platform” is Hijabiin and the entity that operates it. “The seller” is the owner of an approved boutique or an approved seller under the Hijabiin name. “The customer” is whoever buys through the Platform.
  • Only the store owner accepts this agreement, not members of their team, and the acceptance is recorded with the agreement's version, the fingerprint of its text and the time. The store dashboard does not open before acceptance.
  • This agreement forms part of the Terms of Use and prevails over them in what it governs between the Platform and the seller.

2. The relationship: the seller supplies the Platform

  • The Platform is the seller to the customer: it sells the product in its own name, issues the tax invoice in its own name and tax number, and submits it to the national e-invoicing system (JoFotara).
  • The seller is a supplier to the Platform, not its agent: it sells its goods to the Platform; ownership passes to the Platform when the seller accepts the parcel for preparation, and to the customer on delivery.
  • This agreement creates no partnership, agency or employment relationship between the parties.

3. Price, purchase price and the Platform's margin

  • The price the seller sets for a product is the final price the customer pays, inclusive of the General Sales Tax.
  • The Platform's purchase price from the seller is the sale price minus the Platform's margin. With a seller under the Hijabiin name the margin is the rate in force at the time of the order (the margin set out in section 11, at the time of the order).
  • The margin is the difference between the sale price and the purchase price, not a separate service invoiced to the seller.

4. Invoices and tax

  • A tax-registered boutique issues the Platform its tax invoice for the goods from its own system through JoFotara for each settlement period, and sends the Platform its number to be recorded with the settlement.
  • For a seller under the Hijabiin name not registered for tax, the Platform issues a purchase document for each payout, showing the goods and the purchase price.
  • The Platform may amend this model by written notice before it takes effect if the competent tax authority requires it, and the agreement is then accepted again.

5. Registration, approval and products

  • Registration happens through the seller portal; the seller's file and documents are submitted for review, and a seller under the Hijabiin name provides only a national ID. Neither the seller nor its products are published before the Platform team approves them, and a boutique is approved on one of two tracks set out in section 11: the platform margin with its capped trial, or a live subscription (a trial counts); there is no free track.
  • On either track, a boutique has no commercial limit on its number of products, only a fair-use ceiling of 500 active products and 50 new products a day added by hand; a seller under the Hijabiin name may list at most five products. A boutique's team has two seats.
  • The seller warrants that the goods are its own, genuine, true to their description and photos, and free of anything unlawful, and keeps prices and stock accurate.
  • The seller respects the Platform's modest identity in everything it publishes (section 4 of the Terms of Use). The product photos of a seller under the Hijabiin name are reviewed before publication against a single rule — if a woman appears in the photo, she wears full, proper hijab. The review is done by an AI service when that service is enabled, with anything in doubt going to the Platform team, whose decision prevails; otherwise the Platform team reviews them itself. Boutique logos, covers and stories are reviewed, and the Platform may archive any non-compliant product with a written reason.

6. Fulfilment and handover

  • The seller accepts or rejects a parcel before handing it to the courier and prepares it within a reasonable time. If a prepaid parcel is rejected, the Platform refunds the customer.
  • For in-store pickup, a parcel is handed over only against the pickup code the customer holds; the seller never sees that code, and confirmation locks for a while after a wrong code is entered repeatedly.

7. Returns and refunds

  • The value of every accepted return, and any amount the seller owes the Platform — such as return shipping and any cash-on-delivery shortfall — is deducted from the seller's earnings. The Platform bears the return shipping of a parcel refused at the door.

8. Settlement and payouts

  • The seller's earnings for delivered parcels are credited to its wallet in a weekly settlement cycle once the return window has passed and any cash on delivery has reached the Platform; the amounts in section 7 are deducted, any remainder carries to the next cycle, and the Platform team then transfers what is left, if anything, to a registered, verified Jordanian bank account.
  • The Platform may write off an amount the seller owes that could not be recovered within ninety days, so it is no longer deducted from earnings; a write-off is not a waiver of the Platform's right to claim it by lawful means.

9. Suspension, closure, holds and forfeiture

  • On a breach, the Platform may, by a decision of its team recorded with its reason, suspend the seller — selling and adding products stop, sessions end, and settlement of earnings pauses until reviewed — or close the account permanently and archive its products.
  • A closed store's earnings are not paid in the weekly settlement but in a final settlement the Platform team runs by a recorded decision: amounts the store owes are recovered first, then earnings for delivered parcels whose return window has passed with no open return and no hold on their payout are transferred, after any cash on delivery has reached the Platform. A store is not closed before any pending payment proof on a tailoring request has been decided.
  • A held payout of a closed store is decided by a written, reasoned decision: release or forfeiture. Forfeiture applies only to a closed store, after delivery, after the return window has passed with no open return, after any cash on delivery has reached the Platform, and after the store's debts have first been recovered from it. A forfeited amount is not Platform income; it is kept in a separate liability account for any party harmed or any competent authority that may claim it. The store owner is told of every decision and its reason as soon as it is made.
  • The store owner may request closure; the request is accepted only once the store is settled, as described in section 7 of the Privacy Policy.

10. Contact and identity

  • Contact with customers happens inside the Platform only: a seller's phone number is not collected for display nor shown to customers, chat messages containing a phone number, link or e-mail address are refused automatically, and the store's social links are not shown to customers.
  • For a seller under the Hijabiin name, nothing identifying it is shown to customers on any surface, and its products appear in the Hijabiin Collection. For a boutique, its name is shown.

11. Platform margin, subscription and boutique team

  • There is no sign-up fee and no activation fee, and the platform-margin track has no subscription and no minimum term. The Platform buys the products of each order at the sale price minus its margin, taken from the value of the goods before tax and after any discount; the margin does not cover delivery fees. The Platform margin is 5% during the trial, until whichever comes first: 90 days after the first confirmed sale, or 1,000 JOD in sales before tax; it is then 18% for a boutique and 20% for a seller under the Hijabiin name, and the trial is given once per commercial registration or identity. Sellers are notified 60 days before any change to these rates. Instead of the platform margin, a boutique may take a subscription for at least three months, paid up front every three months or annually according to the chosen plan (a year costs ten months), with no margin on its orders; a seller under the Hijabiin name works on the platform margin only. A boutique may move between the two tracks by a request through support, with the Platform's approval.
  • Subscription invoices: an invoice is issued to a subscribing boutique and settled by bank transfer with an uploaded proof of payment. If payment is not made within 48 hours of the due date, purchasing from the boutique is suspended automatically at the next daily check — its products stay visible but cannot be added to the cart, and no new product can be listed — until the payment is approved, after which purchasing resumes automatically.
  • On either track, the boutique owner may invite at most two team members, in the data-entry and order-preparation roles; an invitation takes effect only when the member accepts it, and the owner is responsible for what the team's accounts do in the store.
  • Section 18 of the Terms of Use applies to tailoring requests for boutiques that offer them.

12. Data protection

  • The seller receives only the customer data needed to fulfil the order — name, address and phone for delivery or pickup — uses it for nothing else, does not keep it after fulfilment, and does not contact the customer outside the Platform.
  • The seller tells the Platform at once, through support, of any unauthorised access to customer data it learns of, so the Platform can meet the notification duty under the Personal Data Protection Law No. 24 of 2023.

13. Changes, term and termination

  • The agreement carries a dated version. The store owner is told of any material change before it takes effect, and the store dashboard opens afterwards only once the new version is accepted.
  • The agreement runs while the store exists and ends with its closure under section 9; the provisions on the final settlement, holds and forfeiture continue until they are complete.

14. Governing law and jurisdiction

  • Section 15 of the Terms of Use applies.